Helpful Hints


In order to have years of satisfaction from your chosen laminate or wooden floor please take time to read the information below.
Read the manufacturer’s fitting and cleaning instructions

Failure to comply with manufacturers instructions may invalidate your guarantee.
Seek professional advice regarding your flooring

Image Flooring provides the information shown below only as a guide. We are knowledgeable about the product and its basic installation.  If you have any concerns or need reassurance it is important that you seek the advice of a qualified professional (please note a carpenter does not necessarily know how to install wood floors).
Ensure you order the correct amount of wood flooring

Under ordering may result in shade difference when you order your shortfall. For more information, view our How to Measure Your Floor Guide.
All wood floors (inc. laminates) can mark

It is important to remember that all floors mark dependant on use and situation. Laminate flooring offer the most resistance to scratching having a special top layer protecting the wood effect paper.

Real wood flooring including all veneers are much easier to mark; different types of wood are stronger than others. Scratches will occur, denting or bruising of real wood floors is much easier than a laminate.

Treat your real wood floor, as a piece of furniture and it will give you years of good service.

With all floors fit coasters, felt pads etc. to all furniture.  Do not drag any furniture. Take care to ensure footwear is clean and free from grit. In the case of a real wood floor avoid high heels as these may pit the surface. The use of indoor and outdoor matting is recommended.

Regular sweeping and vacuuming will remove potentially abrasive grit.
All flooring can vary in shade

Laminates are a photograph of wood and may shade from batch to batch.  Real woods (inc. veneers) are a natural product and will shade.

The sample does not guarantee the final shade and appearance of your product.

If you require guaranteed consistence of shade, knotting (including the colour of knot filler) and texture do not pick a natural product. Every tree is different.

All natural products will change colour with age and exposure to ultra violet rays. Depending on wood species this can be lighter or darker.
Gapping occurs with wood floors according to the season

Expansion occurs as real wood gains moisture and shrinkage as it loses moisture, gaps will open and close with the cycle of seasons. Knots in the timber may lose their filler, this is normal. Real wood is a natural product and is affected by its surroundings.
Acclimatisation is required for wooden floors

Make sure your wooden floor has time to acclimatise to the room temperature, consult manufacturers literature for recommended time.

Cold floors will expand when heated.
Room humidity needs to be checked

Make sure all walls and sub floor are completely dry.

Moisture in the air will be absorbed by your floor, causing excessive expansion. If in doubt use a Damp Meter to check for excessive moisture, as this may affect your guarantee. Keep note of any readings as these may be needed should any problems arise.
Outside / Inside inspection is recommended

Inspections before installing a new wood floor are advised to ensure air bricks are free from blockage and damp courses are in good order. Ensure all plastering, tiling, painting and screeding has had time to dry out. In the case of kitchens all appliances should be checked for leaks.
The subfloor must be completely flat

It is very, very important that your floor is completely flat (+/- 5mm over 2m)

A bumpy floor will still remain a bumpy floor. Do not rely on underlay to iron out bumps; this is not its purpose. You may feel that immediately after your installation you have successfully hidden the bump or hollow. However once the floor starts to settle the bump or hollow will reappear.
Use the correct tools fitting your floor

Please use the correct tools.

Most laminate floors are installed with the click system method, which do not require glue. They are installed by either tapping together or clicking together.

It is very easy to damage your floor by not using appropriate knocking blocks, pulling bars and in the case of glue systems, the correct clamps.
A damp proof membrane maybe required

It is important that no moisture can rise up from the subfloor.

All concrete screeded floors should have a damp proof membrane, use a vapour barrier to seal joins in underlay.

Please remember even if you have vinyl tiles or something similar covering your concrete floor be 100%certain and fit a damp proof membrane. Real wood nailed to an existing wooden floor should also have a moisture vapour barrier such as ‘building paper’.
The correct underlays and floor adhesives need to be used

It is very important the correct wood flooring underlay or wood flooring adhesive is used. The wrong adhesive could cause the floor to fail, not following the adhesives guidelines for floor preparation and priming may also cause a failure.
All floors require an expansion joint

All floors expand. Leave expansion joint as per manufacturers instructions.

Remember make sure you leave expansion everywhere including doorways, radiator pipes etc.
Underfloor heating can only be used with certain products

Is only recommended with certain products, guidelines and instructions must be followed. When heating is switched off over long periods expect a wider range of seasonal movement.
Ensure you don’t install a faulty product

Please take care that you do not fit chipped, scratched or faulty material.

Once installed the manufacturer does not have to replace the product.

In all cases the manufacturer limits his liability to the replacement of product and does not include any labour costs.
Oiled floors require regular re-oiling

Flooring sold as an oiled product must be re-oiled once installed before the floor receives any use, such as Osmo Polyx Oil. This may be between 1 and 3 coats dependent on the manufacturers guidelines.

Regular re-oiling will be required to ensure the longevity and performance of your floor, again please refer to the manufacturers guidelines.
Take care when cleaning your floor

All real wood and laminate products need great care when cleaning. In all cases consult the manufacturers cleaning guidelines before cleaning your new floor.
Too much water is not a good thing

No wood floors (with exception of some laminates) like water. The less the better.

A floor’s weak point is the joints. Water penetration will cause bubbling to the edges and could ultimately lead to floor failure. Any spillage should be mopped up immediately.
Please note: The above is offered as information and guidance only. It is not intended to replace in any way the manufactures instructions for use or installation. We do not accept any liability for failure to follow the manufacturers instructions.

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